REFER A FRIEND AND GET A $50 CREDIT TO YOUR ACCOUNT***
These Policies & Procedures are in effort to provide clarity to Monument Pool Service, its valued customers and its pool techs. Although we do not require a signed contract or agreement from our weekly maintenance customers, by requesting/continuing maintenance from Monument Pool Service you are agreeing to the following Policies & Procedures:
*** Please try to remove any rocks, children’s toys, patio furniture, etc. that may have sank to bottom of pool, as sometimes we are be unable to get these items out.
Chemicals Checked & Balanced
Equipment Running Times
*Once we have serviced your pool, you will receive a picture of your clean pool on the weekly emailed report. We cannot guarantee your pool will look the same once you get home for the day. The wind blows and leaves are constantly falling during certain times of the year. Unfortunately, we can't control if debris gets back in your pool. Due to full service routes, we will be unable to come back for the week.
Bi-Annual Filter Cleans
Pool Service Days/Schedule
Notification & Communication
Rain & Lightning Policy
Note: We intentionally do not charge our customers extra when there are 5 weeks in a month in order to provide fair pricing in the event that bad weather prevents services from being rendered or rendered in full and for our employees to enjoy time off with their families during the holidays. This occurs on the week of Thanksgiving and the week of Christmas OR New Years.
Automatic Payment Customers
Thank you for being a valued customer of Monument Pool Service. We appreciate your business and strive to treat customers the way we would want to be treated!
Steve & Laura Matejka
Thank you for taking your time to check us out!